ITS YOUR RACE now has the ability to offer a participant a partial refund on their order. Since IYR allows a person to register multiple people in one order, partial refunds are often requested along with the request to remove just one or a few participants from the event. Now, race directors, manager and timers have that ability with partial refunds.
To issue a partial refund, go to your ADMIN dashboard for your event and go to REGISTRATION then ORDERS. Look up the order that is requesting the partial refunds and EDIT it:
Scroll down to the bottom of the edit order page and click the REFUND PAYMENT button:
Now, on the REFUND SCREEN, you’ll see that you have the option to issue a FULL or PARTIAL REFUND. When you select PARTIAL REFUND, we drop down the line items from that order and allow you to remove a participant from an event and then manually put in the amount to be refunded:
Select whether to send a receipt to the registrant, insert a custom message if you wish and then click the button to REFUND ABOVE AMOUNT.
The customer will receive the following email notifying them that a partial refund has been issued: